Repair service

Dear Customer,

Even with us, it can occasionally happen that a product does not work - or no longer works - to your total satisfaction or that an error creeps in during delivery. In such cases, please be assured that we will do our utmost to help. If you have to return a device to us, we guarantee that we will carry out an in-depth analysis and send you a rapid response.

In the first instance please therefore supply us a brief description of the problem using our RMA form. Please fill out this RMA form as clearly and completely as possible and return it to us with a click of your mouse. You will then automatically receive by e-mail a receipt confirmation with your data. We will immediately create an RMA file and send you via e-mail an RMA order confirmation.

Afterwards, please return the device with a copy of the RMA order confirmation to the following address:
Fritz Kübler GmbH
Service & Application Dept.
Schubertstrasse 47
78054 Villingen-Schwenningen
Germany

If you have any questions, please do not hesitate to contact us:
Phone: +49 7720 3903-61
rma@kuebler.com

to RMA form

Information

Repair policy of Kübler Group

Warranty time: 24 Months + 6 months as a good will tolerance for possible shipping and stocking time at your or our end. The date is based on the serial number of the unit.
Warranty Case: If a product is within this warranty time and if there is no clear damage (mistreatment) by the customer. If it is a clear warranty case we will supply you a replacement unit free of charge or give you credit note or make a free of charge repair. Only if the unit is cleary damaged by the customer there will be cost involved.

If you require a immidiate replacement, please sent us an order and indicate that this is a replacement unit. If we get the damaged unit and we can define that it is a warranty case - we will give you a credit note.
Lower value units we do not repair and replace them with new products either free of charge or as per your standard price.
Repair cost quote: Will only be done if it is marked in the box of the RMA-Formsheet. Please note that a cost of EUR 23,40 will be generated automatically for the repair cost quote. Accessories or spare parts are not repaired, they are always replaced with new parts.

RMA: Return of Material Authorization or Return Merchandize Authorization [Amer.]
The RMA-Number stands for an identification number for a return item assigned by the supplier. The customer is obliged to request this kind of number prior to the return of the merchandise.